Housing Disrepair Lead Generation
We connect law firms and claims management companies with tenants who have reported unresolved maintenance issues to their landlord. Every housing disrepair lead is pre-screened for claim viability, ensuring your team spends time on cases that convert.
Get Started TodayWhat Are Housing Disrepair Leads?
Under the Homes (Fitness for Human Habitation) Act 2018 and the Landlord and Tenant Act 1985, social housing tenants and private renters have the legal right to live in a property that is maintained to a habitable standard. When landlords fail to carry out repairs within a reasonable timeframe, tenants may be entitled to compensation and an order for works to be completed.
A housing disrepair lead is a tenant who has reported a maintenance issue to their landlord, received an inadequate response or no response at all, and is actively seeking legal advice about their options. NAASS identifies these individuals through targeted digital campaigns and qualifies each enquiry against key claim criteria before forwarding it to your team.
Types of Disrepair Claims We Cover
Damp & Mould
Rising and penetrating damp, condensation, and black mould growth are among the most common disrepair complaints. These issues carry serious health implications and are frequently upheld in court.
Structural Defects
Cracked walls, subsidence, failing roofs, and damaged foundations fall under a landlord's statutory repair obligations. Tenants affected by structural issues often have strong claims for compensation.
Heating & Hot Water Failures
Broken boilers, faulty radiators, and persistent lack of hot water constitute a breach of the landlord's duty to maintain installations. These claims are well-documented and straightforward to pursue.
Pest Infestations & Drainage
Rodent and insect infestations caused by structural gaps, as well as blocked or defective drainage systems, are actionable under disrepair law when reported and left unresolved.
Our Lead Generation Process
We use a structured funnel to ensure every lead passed to your firm is genuinely qualified and has a viable claim history. Our process involves four key stages:
Tenant Identification
Targeted social media and search campaigns reach tenants who are actively searching for legal help or experiencing housing issues.
Initial Qualification
A digital questionnaire establishes tenure type, landlord type (council, housing association, or private), the nature of the disrepair, and how long the issue has persisted.
Notification Confirmation
We verify that the tenant has formally notified their landlord of the issue — a critical requirement for a valid disrepair claim.
Live Transfer or Data Delivery
Qualified leads are delivered in real time via your preferred method — live phone transfer, email, or CRM webhook — so your team can act immediately.
Why Choose NAASS for Housing Disrepair Leads?
The housing disrepair market is competitive, and the quality of leads varies enormously between providers. At NAASS, we apply strict eligibility filters that mirror the legal criteria your case handlers use. We do not sell recycled data or shared leads — every enquiry is generated specifically for your firm and delivered exclusively. Our performance-based model means we are as invested in your conversion rate as you are.
Exclusive
Each lead sent to one firm only
Pre-Qualified
Landlord notification confirmed
Compliant
GDPR-consent recorded at source
Start Receiving Housing Disrepair Leads
Whether you're a claims management company or a solicitors' firm looking to grow your housing disrepair caseload, NAASS can deliver a consistent volume of pre-qualified leads. Get in touch for a free consultation.
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